Close Icon
Gear IconImportant Reminder:The City Guide app will be sunsetting on December 15, 2024, with the web version to follow in early 2025. Please visit our FAQ to learn more or to download our Swarm app.
Learn more

Planning a trip to Phoenix?

Foursquare can help you find the best places to go to.

Hertz

Hertz

Rental Car Location
Central City, Phoenix
Save
Share
5.4/10
121
ratings
  • Tips
    JessC ⚓
    "Signed, unhappy gold member."(2 Tips)
    Schmamie
    "Really fast service, in and out within ten minutes."(3 Tips)
Tips and Reviews icon62 Tips and reviews
Filter:
  • vouchers
User icon
Log in to leave a tip here.

Sort:
  • Popular
  • Recent
  • Christina P.
    Christina PoonSeptember 14, 2014
    If you use the Fuel Purchase Option and travel over 100 miles they will charge you for the full tall regardless of how much fuel you came in with. Wish they'd told us that before we filled up.
  • Dean S.
    Dean SuhrMarch 6, 2014
    58 minutes later, as we headed to our car, the line zig zagged 7 times & then literally went all the way across the lobby to the bus area. It will be 90 minutes for them. Now 6 agents, up from 5 #fail
  • Janice Q.heart icon on user image
    Janice QuistSeptember 11, 2015
    They are frauds, I rented online through USAA for $145, final bill after declining everything... $400. What a nightmare. I've never experienced such fraudulent activity.
  • Eve S.
    Eve SkidmoreMarch 24, 2012
    So finally got our car. When someone finally helped us they were very helpful and gave us vouchers for 100 dollars off our next car rental :
  • Ed S.
    Ed SeithJune 25, 2012
    Gold member slid out in record time with free gold choice upgrade to a Mustang convertible. Oh yeah!!!
  • Debbie M.
    Debbie MOctober 14, 2013
    Classic bait and switch...we prepaid for a car and they offered us a less expensive one...ended up charging us more than 2X the original price.
  • Kimberly
    KimberlyJune 25, 2014
    Wish I would have read the tips ahead of time .... So slow. 45 minutes wait - after checked in (yes - reserved well in advance)
  • Sarra C.
    Sarra CooglerSeptember 15, 2011
    Quick and easy with reservations. Plus, a nice gentleman offered us maps of Arizona and bottled water!
  • Kevin T.
    Kevin TaDa😜February 22, 2014
    It is easy to get upgrades here. Great service!
  • M W.heart icon on user image
    M WJune 9, 2014
    Be nice to them and they will be nice to you.
  • Schmamie
    SchmamieJune 9, 2012
    Really fast service, in and out within ten minutes. Friendly customer service!
  • Jill Rachel E.
    Jill Rachel EvansJune 27, 2013
    Been here 5+ times
    As a Presidents Club Member, I love Hertz. However, my rental car this wee was filthy. It looked like a 2 year old child puked Sprite on the inside of the front windshield. What the hell?
  • Randal R.
    Randal RugeFebruary 12, 2015
    My reservation with AAA discount was $27.59 a day but turned into $79.00 a day because they upgraded me. A total rip off! No more AAA, Hertz, or Phoenix for me.
  • JessC ⚓
    JessC ⚓March 11, 2014
    Been here 5+ times
    These assholes tried to charge me $200/day for an ECONOMY sized car. Also tried telling me it was Manager's Special pricing. Person next to me paid $35. F--- you, Hertz. Signed, unhappy gold member.
  • Heather B.
    Heather BarberJuly 25, 2012
    Been waiting for a car that we reserved for an hour now. Amazing how long it takes to service a vehicle
  • Deb F.
    Deb F.May 26, 2012
    use the Live Expert Kiosk to check in. Lines are short and fast.
  • Rachel F.
    Rachel FlaggOctober 16, 2011
    Sign up for hertz gold, just walk right to your car, hop in and go!
  • David P.
    David PickensJuly 17, 2012
    Been here 5+ times
    Leave extra time in case all the return check in team takes lunch at the same time! Cost me an extra 20 minutes.
  • Theresa N.heart icon on user image
    Theresa NicholsonMay 20, 2013
    Waiting a crazy long time for a car, even with a reservation and all paperwork completed. Must be break time in the garage. Next time, National. They never make me wait.
  • Jai H.
    Jai HallDecember 24, 2013
    Been here 10+ times
    READ the estimate of charges screen when the agents show it to you. It will show you what is being charged.
  • Carma D.heart icon on user image
    Carma DannellyJanuary 16, 2013
    Easy check in but you'll wait forever to get your car
  • Matt O.
    Matt OsbornOctober 23, 2011
    Great car, great service, giant wad of keys Reduculous
  • Natalya
    NatalyaOctober 23, 2013
    Watch out for a scam...they upgrade your car without telling you, and yet put you in the smallest car out there. Pay for navigation, not there. Long wait time, never enough cars in store. Skip!
  • Sara E.
    Sara ElrodNovember 29, 2012
    Staff is friendly, but service is exceptionally slow. Apparently they are "short staffed". Pretty ridiculous for the #1 car rental company in the US.
  • Josh G.heart icon on user image
    Josh GriffithJuly 4, 2013
    Best customer service around :)
  • Sarah R.
    Sarah RogersNovember 21, 2012
    Staff is in remote location, you talk to a person over the phone. It's very annoying and impersonal. Also they wouldn't honor the four square special.
  • Lance T.
    Lance TMarch 24, 2014
    The best Hertz!
  • Sarah M.
    Sarah MuffenbierJune 5, 2013
    HORRIBLE!! Car "reserved" months ago. Was told it would be45min wait ended up being 1 1/2 hours. Mgmt wouldn't compensate in any way.Obviously not a 1 time instance as many reviews say the same thing.
  • Tony B.
    Tony BrownNovember 2, 2013
    Hertz so slow. Then wants more money after prepay. They don't add tax or airport fees until you check in it $132 more . Budget tell fees and tax up front.
  • Carma D.heart icon on user image
    Carma DannellyFebruary 18, 2014
    Should have read my own review. Back a year later and still an hour long wait. They promised a shorter wait if I agree to a pricey upgrade.
  • christina
    christinaFebruary 28, 2014
    They hand out water while you wait
  • Scott S.
    Scott SchultzJuly 4, 2011
    Get the gold card and skip the lines.
  • Liz C.
    Liz Connell-HaasOctober 15, 2012
    Booked over a month ago and have been waiting at least a half hour for car. Saying not ready
  • Brian W.
    Brian WhitmoreJanuary 29, 2019
    Plan to wait
  • Mike N.
    Mike NewmanMarch 8, 2012
    Told to hop out of line to check in at the kiosk and then ushered back into the line as a cutter.
  • ᴡ M.
    ᴡ MOctober 24, 2012
    Don't ever come here. For starters, they said the wait was 30 minutes to get my reserved car. That ended up being an hour. Should've gone next door to enterprise. I've never waited for a rental.
  • Mike P.
    Mike PulaAugust 18, 2012
    Don't believe the marketing hype. #1 just sunk to a "won't rent with them again"
  • Louis H.
    Louis HolmesApril 11, 2012
    Gold Service here is great.
  • Joe C.
    Joe ColburnMay 15, 2013
    Half hour wait? Did you over-book your cars or just bad planning?
  • Chris G.
    Chris GJuly 17, 2011
    Been here 10+ times
    Hertz cannot get a rental right. Every week the price never matches! WTF?!
  • Jimmy S.
    Jimmy SandersDecember 18, 2012
    Never had to wait in line to leave the garage....fail!
  • Melo! W.
    Melo! WearyJuly 19, 2012
    Not the best. Was told to get our car from K3, DOESN'T EXIST. Nice going.
  • Alfred E.
    Alfred EssaJune 25, 2013
    Wait for 45 minutes or more. This has never happened before with rental cars.
  • Matt K.
    Matt KnustJanuary 18
    Been here 10+ times
    Always so slow
  • Eve S.
    Eve SkidmoreMarch 24, 2012
    Still waiting for our car and still being ignored. Mind you, we paid for the upgrade and booked this trip 3 months ago ...
  • Stephen G.
    Stephen GrangerMay 29, 2013
    Been here 10+ times
    I am here every month or so and never get it right. If this wasn't the company I had to use I would choose someone else. Horrible
  • Adeyinka W.
    Adeyinka WyseJune 23, 2011
    Customer service here sucks. Here less than five mins and already heard two screaming customers and one screaming agent. No wonder they offer you water while in their long lines.
  • BJ B.
    BJ BirtwellFebruary 27, 2012
    Prepare to watch life painfully slip by slowwwwwly.
  • Kimber S.
    Kimber StonehouseSeptember 16, 2013
    Incredibly slow service & staff that call customers 'a pompous ass' when they mention the slow service. Customer service FAIL!
  • Eve S.
    Eve SkidmoreMarch 24, 2012
    The service here has been horrible! Agents act like you are bothering them then give no direction on how you are supposed to pick up ur ca
Photos79 Photos

Related Searches

  • hertz phoenix •
  • hertz phoenix photos •
  • hertz phoenix location •
  • hertz phoenix address •
  • hertz phoenix •
  • heetz phoenix •
  • hertz phoenix •
  • hertz #1 club gold phoenix •
  • hertz 1 club gold phoenix •
  • hertz car rental phoenix •
  • hertz messup desk phoenix •
  • hertz phoenix phoenix •
  • hertz rent-a-car phoenix •
  • hertz rental car phoenix •
  • hertz central city phoenix

Foursquare © 2024  Lovingly made in NYC, CHI, SEA & LA