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"Signed, unhappy gold member."(2 Tips)
"Really fast service, in and out within ten minutes."(3 Tips)
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Christina PoonSeptember 14, 2014If you use the Fuel Purchase Option and travel over 100 miles they will charge you for the full tall regardless of how much fuel you came in with. Wish they'd told us that before we filled up.
Dean SuhrMarch 6, 201458 minutes later, as we headed to our car, the line zig zagged 7 times & then literally went all the way across the lobby to the bus area. It will be 90 minutes for them. Now 6 agents, up from 5 #fail
Janice QuistSeptember 11, 2015They are frauds, I rented online through USAA for $145, final bill after declining everything... $400. What a nightmare. I've never experienced such fraudulent activity.
Eve SkidmoreMarch 24, 2012So finally got our car. When someone finally helped us they were very helpful and gave us vouchers for 100 dollars off our next car rental :
Ed SeithJune 25, 2012Gold member slid out in record time with free gold choice upgrade to a Mustang convertible. Oh yeah!!!
Debbie MOctober 14, 2013Classic bait and switch...we prepaid for a car and they offered us a less expensive one...ended up charging us more than 2X the original price.
KimberlyJune 25, 2014Wish I would have read the tips ahead of time .... So slow. 45 minutes wait - after checked in (yes - reserved well in advance)
Sarra CooglerSeptember 15, 2011Quick and easy with reservations. Plus, a nice gentleman offered us maps of Arizona and bottled water!
As a Presidents Club Member, I love Hertz. However, my rental car this wee was filthy. It looked like a 2 year old child puked Sprite on the inside of the front windshield. What the hell?- Randal RugeFebruary 12, 2015My reservation with AAA discount was $27.59 a day but turned into $79.00 a day because they upgraded me. A total rip off! No more AAA, Hertz, or Phoenix for me.
- These assholes tried to charge me $200/day for an ECONOMY sized car. Also tried telling me it was Manager's Special pricing. Person next to me paid $35. F--- you, Hertz. Signed, unhappy gold member.
Heather BarberJuly 25, 2012Been waiting for a car that we reserved for an hour now. Amazing how long it takes to service a vehicle
Leave extra time in case all the return check in team takes lunch at the same time! Cost me an extra 20 minutes.
Theresa NicholsonMay 20, 2013Waiting a crazy long time for a car, even with a reservation and all paperwork completed. Must be break time in the garage. Next time, National. They never make me wait.
READ the estimate of charges screen when the agents show it to you. It will show you what is being charged.
NatalyaOctober 23, 2013Watch out for a scam...they upgrade your car without telling you, and yet put you in the smallest car out there. Pay for navigation, not there. Long wait time, never enough cars in store. Skip!
Sara ElrodNovember 29, 2012Staff is friendly, but service is exceptionally slow. Apparently they are "short staffed". Pretty ridiculous for the #1 car rental company in the US.
Sarah RogersNovember 21, 2012Staff is in remote location, you talk to a person over the phone. It's very annoying and impersonal. Also they wouldn't honor the four square special.
Sarah MuffenbierJune 5, 2013HORRIBLE!! Car "reserved" months ago. Was told it would be45min wait ended up being 1 1/2 hours. Mgmt wouldn't compensate in any way.Obviously not a 1 time instance as many reviews say the same thing.
Tony BrownNovember 2, 2013Hertz so slow. Then wants more money after prepay. They don't add tax or airport fees until you check in it $132 more . Budget tell fees and tax up front.- Carma DannellyFebruary 18, 2014Should have read my own review. Back a year later and still an hour long wait. They promised a shorter wait if I agree to a pricey upgrade.
Liz Connell-HaasOctober 15, 2012Booked over a month ago and have been waiting at least a half hour for car. Saying not ready
Mike NewmanMarch 8, 2012Told to hop out of line to check in at the kiosk and then ushered back into the line as a cutter.
ᴡ MOctober 24, 2012Don't ever come here. For starters, they said the wait was 30 minutes to get my reserved car. That ended up being an hour. Should've gone next door to enterprise. I've never waited for a rental.
Mike PulaAugust 18, 2012Don't believe the marketing hype. #1 just sunk to a "won't rent with them again"
Hertz cannot get a rental right. Every week the price never matches! WTF?!
Alfred EssaJune 25, 2013Wait for 45 minutes or more. This has never happened before with rental cars.
- Eve SkidmoreMarch 24, 2012Still waiting for our car and still being ignored. Mind you, we paid for the upgrade and booked this trip 3 months ago ...
I am here every month or so and never get it right. If this wasn't the company I had to use I would choose someone else. Horrible
Adeyinka WyseJune 23, 2011Customer service here sucks. Here less than five mins and already heard two screaming customers and one screaming agent. No wonder they offer you water while in their long lines.
Kimber StonehouseSeptember 16, 2013Incredibly slow service & staff that call customers 'a pompous ass' when they mention the slow service. Customer service FAIL!- Eve SkidmoreMarch 24, 2012The service here has been horrible! Agents act like you are bothering them then give no direction on how you are supposed to pick up ur ca
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Hertz
1805 E Sky Harbor Cir S
Phoenix, AZ 85034
United States
Phoenix, AZ 85034
United States
Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations.
Open (Show more)
- Mon–Sun
- 24 Hours
(602) 267-8822
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Yes (incl. Discover & Visa)
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