The new rooms are immaculate! On a waiting list but the swankiest contemporary look in Atlanta. 3 restaurants, Club Lounge, a Starbucks in the lobby & THE GARDENS!!! The heated pool & dry sauna a +.
One of the best staff I have EVER encountered. REAL, caring people from the moment you step in the door. This hotel has changed my mind about the brand, I will only stay at Crowne Plaza's.
The hotel recently received a top to bottom renovation. The public spaces and rooms are very nice! There's also a nice walking area behind the hotel with trees, benches, water features, etc.
Great communal areas though some of the rooms are a bit hit and miss. Try the burger in the Mix bar! Nice sun terrace in the summer too-noone ever there.
Disappointed with service! My husband paid for the romantic night out for valentine's day, which included wine, chocolate covered strawberries and breakfast in bed. Needless to say we got NOTHING!
This is my second time here because it's the place that the conference always select. It's mediocre, but the rooms have improved than last time. The lobby could use an upgrade. Decent staff.
Property is nice, location is good & staff was ok. For a high endhotel, the attention was lacking. Old, slow elevators, no Club, broken tv remote & shower head, white glass desk, so no optical mouse.
Staff was annoying. Room smelled like mildew and mold. It took over a half hour and two calls to the front desk to get another room. Was harassed by cleaningstaff over checkout time. Never again.
It sucks ....don't turn your head to talk to someone while you eat the staff will take your plate ... They hovered over my kids while they ate !!! Rooms sockets are hanging out of walls !!!