+ : location and shuttle to klcc, room amenities, room service for sahur in ramadan. - : too glossy at places, almost over eager reception staff, no morning paper. Overall: excellent 4/5
The WORST experience! We came for Honeymoon, they let us waiting in The lobby 4 hours and we came from a 14 hours flight. The service awful, they ruined my trip in KL, i will NEVER come Back 👎🏼👎🏼
It's only about the view, service doesn't exist at all. Staff are absolutely careless towards visitors, it's a famous place thus people will keep on coming.