If the pillows are too steep and are making your neck hurt, don't be an idiot like I am and wait until you've stayed here for over a month before you ask for more flaccid ones.
My initial tiny gripes still withstanding and probably beyond anybody's control, I had a wonderful experience here. The staff were totally lovely to us every step of the way, and took excellent care.
The abominable, Fourth-World Internet is a given--it's a hotel in Australia and it's "only" 2013. My only other complaint is that the "relaxing" and "refresh" signs don't stay on the doors AT ALL.
Superbly located on the banks of the Yarra River and set amongst the shops, restaurants and bars of cosmopolitan Southbank, in the heart of Melbourne’s Arts precinct.