28 Tips and reviews
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- Hey, if you're a runner, the Four Mile Run trail is right by here. It will connect you to the Mt. Vernon trail or even the W&OD trails. Go for a run while your car is being worked on!
- Toyota AlexandriaMay 11, 2012Thank you Gale G. and Jennifer S. "go see Paul for your service. him & his team are thorough" Our team strives for excellence in customer satisfaction! Follow us. Facebook: http://on.fb.me/zoXiXf
- Toyota AlexandriaMay 11, 2012Virginias D, we are sorry to hear that you weren't happy with your experience. Thanks for bringing this to our attention. Our team will work to ensure that the problem gets taken care of immediately.
- Jack DevlinSeptember 11, 2013If you happen to go to the vending machine, which you will because you can only play so many games of Tiny Wings, don't forget to account for the 15 cent charge for using a credit card. Bullshit!
- LaShawnNovember 13, 2015Customer service is excellent! They all take very good care of their customers as well as your vehicle
- JenNovember 19, 2010We have always had nothing but outstanding service here. From when we bought our car to when we had to bring it back two years later for a round of repairs after an accident.
- Ask for Jason Baker in the service department! He's awesome and always has coupons for you!
- Jim LarrisonMay 23, 2011One of the best auto dealers in the US - their service is amazing!!! Read more
- Charlie MarshallAugust 25, 2010Jack Taylor is a great guy who runs a great dealership and is always helping out the community
- CaraOctober 27, 2014Had an appt. yet still waited 3 hours for an oil change that was promised would take 1 hour. The last hour of waiting was b/c the person doing my paperwork just left without handing it off. Seriously?
- tom kellyMay 19, 2017I dropped off my vehicle for a Toyota recall only to be informed five hours later they didn't have the part. What kind of customer service is that?
- $50 oil change one time $32 the next. It all depends on what they feel they can add to your bill.
- MLNovember 27, 2013Terrible customer service. I've been waiting for over 3 hours w/ no updates. Even after bugging the workers, they still haven't given me a definite wait time. Baltimore National is by far the best
- Jane AvrietteAugust 30, 2013These idiots ignored me for ten minutes before telling me to get out of a car in the showroom to show a customer they were helping. Completely ignored.
- Karen SchneebaumJune 2, 2011Forget the donuts/pizza. Not happening at least today. Service slow. Some people very nice. Some not
- Prabesh MainaliMarch 21, 2011I have a mix feeling about this place. Its busy and waiting hours are long. The customer service at service center sucks as well.
- Beth MillsJanuary 4, 2014Don't even bother making an appointment. Still have to wait three+ hours for a simple oil change. Ridiculous.
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