See all
71 photos

Hertz

Rental Car Location

John Wayne Airport, Santa Ana

Save

Hertz

5.4^/10

ratings

18 Tips and reviews

Sort:

Popular
Recent

Christian FengJanuary 28, 2020
If you notice a Ding or scratch on the car make sure u file it with hertz before u leave. No one will ask u when u are leaving this location like they do at other locations! Take pictures b4!
Brian StraussAugust 23, 2017
Very far from the Southwest Terminal C on foot for families. However the staff will give you a ride to the terminal when you turn your car back in, if you're traveling with young children
Christine F.June 16, 2013
The other comments are right. Saturday @ 6pm. Line out the door. 2 employees. 1 wasn't even scheduled to work. I've been here 20 min already & not at the counter yet smh.
Ramon M.November 17, 2012
Try renting from a small business for better customer service and prices! Check out http://www.snaautorental.com
Eddy BAugust 1, 2013
They made me wait 25 mins for my car even though i made a reservation 2 days ago :(. But tip: search wifi and find admirals club. You'll get free wifi while you wait
Ray D.December 2, 2017
I'd rent a car here but it hurts. * I'll show myself out...
Jenny MiikeOctober 12, 2012
Check the car thoroughly. First time I rented, they give me a car that needs an oil change. Second time I rent, they give me a car that needs break fluid.
MelissaAugust 27, 2012
Return the car an hour before it's due! I got to my car, did the inspection in really bad lighting and got out of the airport at 930am. Returned it at 928am and got charged 80% of an additional day!
Ken CampSeptember 20, 2018
Gold pickup is slow due to their checkin process.
Richard WalkerMay 10, 2011
Can't say much for service. 1 clerk on duty at 6 pm. I wonder who is in the back with their feet on the desk
Carolyn CSeptember 3, 2013
This location is terrible. From pick up to drop off I had the worst service. Avoid this location at all costs. Reservations mean nothing and they lack any kind of professionalism
Cheryl GDecember 4, 2012
Never rent from here on a Tuesday. They do not have enough cars for an inventory turn. 30 minute wait normal for Gold Membership. :(
Dave MeyerMarch 7, 2013
Horrible service. Had a reservation, was told it would be right there, 45 minutes later was told another hour. Avoid at all costs.
Judy MeauxMay 17, 2012
DON'T EVER rent a car from Hertz at this location. Have been here over an hr. Worst most outdated system I've ever encountered renting a car. Reservation means nothing
Christine F.June 16, 2013
Awful line.
Jeff CarstensFebruary 5, 2012
Avoid. Don't think that Gold Club will help you either.
Mike ScottOctober 8, 2013
Poor service. Rude staff. 2nd time no car and still waiting.
alison baalJuly 17, 2012
Do not rent here. Terrible service and very slow.

71 Photos

Planning a trip to Los Angeles?

Foursquare can help you find the best places to go to.

Hertz

Related Searches

Other places inside Terminal A

Other Hertz locations

Is this your business? Claim it now.