They don't sell prepaid SUM cards with Internet access. Even if they say they do, it's untrue. I've bought one( so they said) but you cannot access Internet unless you pay more.
Literally the worst service I've ever had, anywhere. Not just unhelpful, but deliberately spiteful and rude. The kind of service I'd imagine earns you a first-class ticket to a balmier afterlife.
Attention, même si le service 24h est inclus dans votre forfait... Il faut faire une inscription au préalable sur le site. La strat de comm pull-push d'infos orange est très confuse...