Love the room. Bfastbuffet was good. Lots of choice. My kids love the pool and we’re absolutely LOVE the claw machine. Lol! Bed was comfortable. Bath was fair. Good service by the lift boy👍🏻
hotel is good.same building with the shopping mall.so that easier for shopping eventhough you have no transport. we can spend day at waterpark and night watching movie at MBO cinema! 4.5stars ;)
Please opt for Renaissance Hotel or DoubleTree. Their rate is about the same (or slightly higher) but the service and facilities you get are definitely much better than what you'll get at KSL.
..hayoO..don't be soo kiasu to switch on your a/c at the the entrance of the lifts!..your lif honestly suck..since it take along time for us(guests) to go to our floor by gettin' any vacant lif..
Good for cheap rates you get on booking apps and being conveniently located at a mall, the service and food is not a go to. Ordered a caesar salad and Pizza Fruitti de Mare and they screwed it twice
Very nice and big swimming pool. Very fun for children cause it just designed like a dinosaurpark. No hotel here can beat KSL Hotel for the swimming pool.
The room space is smaller if compare with Mutiara Hotel, Mutiara Hotel rate is cheaper. But here is more convenient because attached with shopping mall, no need drive out for dinning or chilling out.
..dunno hw on god green erth thy apprvd its elevators system as well capacity..yea it's a rsidency type of place but..not all of this occupants (private) ownd..mst of it belong to KSL..
I had a wonderful trip at this hotel. Well, its a new hotel but the service has improved. The room is very comfortable, but i just dont like the area. Pasar Malam near to hotel? Ayoyoyo, pitams! Hihi
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Nice hotel with reasonable rate ! Services frm the front desks is so helpful ~ all the staff is so friendly with greeting whenever u see any1 of them ~ *thumbs up*
I'm satisfied staying here..will come back again.the room was awesome.the shower n toiletries was good.buffet awesome also.just improve lift system.so slow..
Good room, clean place. Very new. But this place has too much Chinese tourist that causes long check in queues during peak hours. Same goes with the breakfast buffet. Wifi unstable.
We stayed at the apartment. It was okay, quite spacious for big family. But..*sighh* the check in took about an hour. The elevators were very very veryyy slowwwww omg please do something!
Rm 2233 - wif tub. Rm 1942 - awesome. Rm1746 - grd super king 👎. Aircond X cold. Door faulty - weak battery. Tv remote weak battery. Curtains 👎Bed and pillows NOT v comfy as superior king rooms.
we always do our events here but everytime i am here, the staffs is never friendly & incompetent. no smiles, always a mistakes here and there. u dont feel like u are welcome. bad customer service.
Lift plunge! No bell! Guard was with us in the lift! Walkie talkie doesn’t work! Hp no reception! If the world is coming to the end, hiding in Ksl is one of the worst idea! No one even realised!
1st day of 2023 & a full capacity operating lift plunged from lvl 2 to ground.d impact was scary &it’s nothing like any1 had experience it before.Next worst thing that happened is,bell doesn’t work!
The bed and the pillow is very comfortable. Normal rate for 2 persons share room (2 beds inclusive of 2 breakfast) is RM300 over. Corporate rate is cheaper.
For all my guests who stay in our hotel , kindly forgive our staff due to our bad service and all others thing , We are trying to improve our hospitality and give a good service to you all .
5 stars hotel but not like 5 stars hotel, service is'nt good..can't like mercure or else...but easy find chinesse food around the hotel and side by side mall so easy shopping...
Location is good with KSL Mall in the same building. Considering it is a new hotel but the room's wallpaper started to peel off. Front officestaff was friendly and polite.
If you want to go to Universal Studios by booking through this hotel, be prepared to wait. Endless. Hotelstaffs are NOT scheduled specific. Also, bus driver makes deviation from schedule. Idiots.
Slow service, weird location .. Lift is damn slow and always full.. Not a good place to go especially on monday, part of the roads blocked due to the pasar malam .. (Funny how authorities approved it)