Claims to be 5 star but service is poor. Very long check in time, morning paper not given, no refrigerator in the deluxe room. Deluxe room in tower 2 is small. Paragon and Selesa has bigger rooms
I've travelled to many places, stayed at a lot of hotels in other countries. I can confidently says that this hotel got the worst front office. To say check in is extremely slow is an understatement.
this s 2nd time i check in here, i already book for 2nd stay but reception said i din make any booking luckly stil got available room.. service very poor, they answer call more than 3 ring call..
A convenient location only. Other services are bad for example slow check in procedure, dusty room, dirty with stained bedsheet, have to request both towel if u stay >1night, bad house keeping service
Feels like staying in a Genting hotel. Low quality fitting in rooms, very messy environment and not cheap either! Better at Mutiara if you want a 'proper' hotel.
Poor experience with this hotel. Second time here and still consistent with t poor experience. Dirtytoilets, peeling wallpaper, slow check in time, hair on floor, etc. Not coming back anymore!