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Sheraton at the Falls Hotel

Hotel

Downtown Niagara Falls, Niagara Falls

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7.5^/10

170

ratings

"great meal at TGI Fridays and casino credits."(2 Tips)
"If you get this hotel, try to the side with a view of the falls."(8 Tips)
"Very comfortable beds.Convenient to Falls."(2 Tips)
"Wonderful price and the vouchers were awesome."(2 Tips)

48 Tips and reviews

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KrisNovember 4, 2013
These previous tips must be old. Great hotel & service. Get your parking ticket validated @ the desk. And only a walks away from Niagara Falls.
Eric GiblockFebruary 26, 2012
Join the Starwood Perferred Guest program for FREE and they have a reception from 5 to 7 everyday with FREE wine, beer, cheese, crackers, etc... On the 5th floor. That part was worth it !
Kassi McsherryMay 23, 2013
Hotel room is small but nice. No mini fridge, and only mirror is in bathroom. Service was excellent, and heated pool. No hot tub. Spiders in hallways and easy to find because of casino across street
Nikki S.October 19, 2013
If you get this hotel, try to the side with a view of the falls. The concierge service was very welcoming to questions, etc.
Mel RuppMarch 22, 2015
Been here 10+ times
Beautiful hotel. Great space for conferences. Awesome rooms. Friday's and Starbucks located inside! Awesome place!
Corey ArthurDecember 21, 2013
This hotel is great. Wonderful price and the vouchers were awesome. Only bad thing I can say is room service was loud starting around 10am
Chris McKeeMarch 19, 2011
Been here 50+ times
No hotel on the U.S. side of the border has a view of the falls. But the best view here is of the casino lights. Ask for this view. (First come, first served)
Steven ThompsonMarch 24, 2013
Great service great ppl...checked in 2 hrs ago and loving every second! Don't let these negative reviews stray you from pickin this place...
Dale AndrewsDecember 7, 2016
The lobby is very very nice. Rooms could use some updating but they are not dirty. The underground tunnel to the Casino is... Nice but not enclosed the whole way. Need better eating choices.
Amy MorganJanuary 15, 2012
Great place to stay! No issues at all! Right across the street from casino. There are also many nice local bars on 3rd street!
Andrew GonzalezOctober 19, 2013
You can get American cell service!! Free internet is nice too; but there is a $10 resort fee. Self-parking is $20 and valet is $30.
Brian SandersonApril 29, 2013
Get the Couples Package. Falls view room, casino credit, dinner credit, and many other bonuses. 100% worth it!
Jennifer SweetJune 12, 2012
We used a Groupon and got a great meal at TGI Fridays and casino credits. Hotel is really nice. Amazing deal!
Rim KarouiMay 28, 2015
Very nice hotel!! The rooms are spacious and the staff is very helpful
Jess HarveyJanuary 16, 2012
Amazing! Say hi to Jeffery at the front desk! He goes out of his way to make sure your stay is amazing!
Michael RochmanAugust 30, 2014
Nice hotel and great staff. Excellent value
Marcie NortonMay 29, 2012
If using a groupon here, know the food voucher is not just $20 to spend at TGIF. U have to buy 2 entrees to use it. Only $15/per 4 casino.
Kristina NorrisMarch 4, 2012
This hotel is very dog friendly. Bring your best friend along on your next trip!
Tharaka MuthukumaranaApril 24, 2013
It was great. The view is awesome; specially at night.
Joey TJune 24, 2017
Convenient location but the rooms are dated.
Zach DuntonDecember 26, 2011
Room has a great view and a fireplace! Haven't found anything wrong yet
Sarah PrinceMay 30, 2014
Easy stroll to 1885 Frederick Law Olmsted park overlooking American Falls
Yvonne WrightJanuary 14, 2013
Use your AAA or CAA card to get a 10% discount off the nightly rate.
Ron WalkerOctober 9, 2014
Very comfortable beds.Convenient to Falls.
Yvonne WrightJanuary 15, 2013
By far not the prettiest views, or the nicest rooms, my remote for the tv didn't even work (despite them putting new batteries after I called the first time). There are better places to stay-find them
Chris McKeeAugust 22, 2011
Been here 50+ times
@Joe: it's nor an excuse but new ownership just took over and there are plans for renovations. I used to work there and I am not obliged to defend them, but give them a chance to renovate.
Clay NormanDecember 6, 2011
If you stay here, ask for a fan. That will give u some white noise since the thermostats are fake and are for looks only.
Sonia EmiliaJune 21, 2012
Free WiFi :) awesome!
Gina GranauroFebruary 23, 2012
The only restaurant inside is T.G.I.F & Starbucks.
Balaji ParamasivamSeptember 15, 2012
A old man at the front desk for late night check. Good God !!! 30 mins to check in. Bad service for a Sheraton hotel !!
Sergiu PredaAugust 6, 2012
I have to wait 5 hours to check in?...it is already 5 pm...and the room is not ready...even though we have reservations?!
Kristy AwcklandMarch 18, 2012
the most comfortable bed ever!
BernardJuly 6, 2012
Second try of a sheraton in us and second disappointment. Poor service, staff do not like happy to work here, not always clean, strong smell of dog, ... Sheraton in us do not have a correct level
Priyanka TuladharAugust 12, 2012
I can sleep on these beds forever!
Eric PauleyJune 16, 2013
Rooms smell of mold, outdated and the entire building is unkempt.
Trevor BracherJanuary 4, 2012
So convenient to the Casino!
Valerie StablerFebruary 11, 2012
Room isn't ready at 4 but check in is 4 total bull shit!
AaronMarch 31, 2012
Walls are very thin. People walking down the hall sound like they are in your room. Poor excuse for a Sheraton.
Katie PelesNovember 2, 2014
Our room key wouldn't work half the time. Don't waste your money.
Brii DiStefanoDecember 4, 2011
At least there's a Starbucks.
Frank CariaOctober 26, 2011
Don't arrive early... Didn't know niagra falls was so busy but room wasn't ready...
JennaJanuary 3, 2013
Rooms are very dirty and run down. Do not stay here unless you have no other choice.
Bryan RauschMarch 4, 2012
Been here 5+ times
Sad excuse for a sheraton hotel. Rooms were run down and dirty. Staff was average at best.
Joseph FerrerAugust 20, 2011
A sad excuse for a Sheraton. Do NOT stay here. Dirty, old, poor service, the list goes on...
Florian ErnstDecember 2, 2018
Sehr gute Lage tolle Restaurant doch die Zimmer dürfen fürs Geld mehr Bieten.
Taner GultekinDecember 21, 2014
Temizlik,Rahatlık ve kolay Ulaşımı ile 2 ülke arasındaki doğru adres.
Tiavina KleberAugust 20, 2015
Personnel aux petits soins. Accueil exemplaire.
Erick BarbosaFebruary 20, 2012
Quiero volver a ir...

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