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- Radim SVOBODADecember 7, 2013Especially helpful when you need to cut the lines, or when you need re-bookings, help with luggage or just getting around. For first class passengers only.
- Eduardo ColleJune 18, 2014This is one of the worst airlines I've ever used. Their website says a thing and at the check in they'll do another. They have a baggage embargo and won't let you know even if you check-in in advance.
- Stephen MillerApril 3, 2019While I normally fly United, due to American’s lack of direct flights into Denver; I thoroughly enjoyed this airline and trip. Smiles, seating, and better planes.
- They fly about as many flights per day as United, but have fewer frequent flyers at the top level, so you're more likely to get an upgrade
- Great airline with a great frequent flyer program. Can fly round trip for as low as 25,000 miles
- JRyan GilletteJune 30, 2019Great airline with good intentions, logistics seem to be an area of serious concern however it’s a love hate relationship with more love for they represent a great organization with incredible people
- Danny CaccioppoApril 18, 2021Commenting on someone’s tip. All airlines change seats without your discretion. If they have to swap planes for a different model then that happens. Don’t make it seem like only AA does this.
- Left United for American 10 years ago and haven’t looked back.
- Lina GonzoDecember 1, 2012Do NOT pay for the Group 1 upgrade to board first! Half the plane will board before Group 1 is called.
- Ian ZagrodneyApril 19, 2011Don't expect much from these people. This is the worst customer service I've ever experienced from an airline. The CEO of this airline should be ashamed to front this company!
- Nice experience but not necessary unless the lines for security are long.