I really don't know what everyone is complaining about. This place is really awesome. Rooms are clean, beds are comfy. Pet friendly. Pool was amazing. I would for sure come back
Been going to this hotel for the past 7 years for a convention and each time I'm always making a major complaint. The best rooms the stay in are the suites in buildings 16 and 15. Every other hotel is
We were in Bldg 3. Our room was great! Clean, lg room. Nice Health club. Friendly staff - really enjoyed our time here. My only advice,.save some $$$$ bring ur own H2O & pop
second time here for hula comp. with rewards and by request check in was a breeze and free upgrade. clean room, locked buildings, loooove the pool & ohana feeling from staff. pricey though.
make sure you get towels by the pool before 7 pm, if you dont your out of luck. there was no sign giving the hours of operation at the pool side towel stand or telling you to call hkeeping after hours
Lots of construction/remodeling going on. Room was clean, comfy bed, hardwood floor, small& not what we're used to from Wyndham but for a quick getaway w the kids, it's ok. TVs work fine&no bugs.
Don't bring your luggage to the lobby when you check in... Once you get your keys you have to drive to your hotel room. Also, no elevators I could find for second floor rooms...
Worth the $50 price we got on Priceline, otherwise would not willingly stay here. Moldy AC units and old electronics. The "exterior" rooms are trashy, push for an "interior" room!!
"no free wifi" isnt a big deal; I've stayed at luxury hotels with no free wifi. outdated/grimey rooms, but clean enough for the price. if you want a luxury hotel, pay luxury prices and go elsewhere.
and the fridge didnt work. we arrived on friday, reported it early sat morn. checked out monday and fridge still didnt work. hotel rest has horrible food and the ice cream parlor ran out of ice cream.
Many people have problems with many of the buildings here. Ask for building 12 or 13 ... apparently they are the recently refurbished ones. Our room (1202) was not *bad*, but the ceiling leaked!
Was here for Anime Festival Orlando. I thought that it was a very clean hotel. The only problems I had were incompetent employees and having to have our room keys reactivated twice.
Remotes don't work for the TV & the front desk refuses to check it, WORST room (building 16) with construction all around it, the closest pool is closed & have to walk around the hotel to get to one.
Four stat hotel? Yo moma... Broken TV remote, tv power button fixed in the hole, Old tv set, no fridge, no wifi, pitufull. I stayed very near less than half the price and had all whats missinghere
room was musty, & hardwood floors + thin walls = a very noisy morning. Plus, maintenance was banging on the door at 5am to ask if we were the ones with the ant problem. Try sleeping after that.
You have to pay if you want to have wi if. Or walk a long way to the pool and order something! Really??? Pay for wifi? And the charge for having fridges in the rooms! Really? Where am I?
Not a 4star hotel as rooms all need seriously updating and decent A/C. Pools are great but whole place looks tired. Great location for being a tourist though.
Don't stay here! While the pools and food from Augustines is good, the rooms are disgusting! Blood on the walls and dirt on the towels! If you do decide to stay bring a segway.
Overall frustrating - all the guests feel the need to walk in the street, staff was kind of rude and if you are an internet user, go elsewhere. Spend an extra $50 and go elsewhere.
the hotel is huge. no free internet. the first room i was put in smelled musty and dirty. my son with allergies started sneezing right away. the second room was nice, cept carpet was dirty
Made a reservation for a king bed and was put in the smallest double they had. Coffee pot took a hour to make two cups. And no coffee was replaced for the next day. Definitely will not be back
Okay. After actually spending the night here, I have this to add. We found way too many pubic hairs; hair all over the shower, and black mold coating the shower curtain..and the staff is still rude!
This place is terrible. One of the worst hotels i've stayed at not to mention the way too high price. Seriously...go down the street to the rosen inn. Great clean hotel and reasonably priced.