So far my favourite hotel in the UAE. A true palace with huuuge territory , fabulous views and exceptional service . Can't be any better !!! Worth each Dirham paid . Highly recommended
The decor is stunning, grand without being too overwhelming and over the top. A lot of beautiful details designed into this hotel. The services, and amenities need a bit of work and improvement though
A lovely hotel with excellent service. If you're looking to relax and have a good time by the beach and pool then this is the place for you. The breakfast provided a wide and tasty variety.
The rooms need a bit of maintenance as there are some quirks in each one (trust me, I've stayed in 2 separate rooms within 2 weeks). Some staff are excellent and some staff I would fire honestly.
Excellent service, amazing rooms, great food, I can't wait to go back again. The staff in kids okay area were very warm, staff in beachcatered to you as soon as you arrived. Service at its best.
One of the best hotels within UAE, the staff beyond friendly, mannered and educated; must be your 1st choice during RAK visit. Try the chocolate dip as a desert :)
Very nice staff and a good place to stay. Big pools and a separate adult pool and beach but the “normal” pool wasn’t loud as well. Food is also very good and the selection of restaurants is enough.
Amazing hotel, friendly staff, big pool, kids club, kids poolwithin adult pool with guards, breakfast buffet is nice, amazing view, get sea view room high floor and enjoy the best..
For in room dining I suggest the Shrimp Cocktail, absolutely INCREDIBLE! And the club sandwich is good but they've forgotten to put chicken in it twice. The Umm Ali dessert is quite good& muesli too
Best service around the main pool "Ask for Jomari & Rahul". Clean rooms. Breakfast Buffet 10/10. Club sandwich 10/10 Tomato Soup 10/10 Lasagne 2/10 Seafood Grill Mix 5/10
the hotel is very nicely designed but the service is horrible starting from checkin to checkout. Rooms need maintenance, Wifi needs to be FREE, basic amenities like slippers r not available
For some reason the breakfast buffet is always cold. They need to light the candles at the bottom of the stoves. Order in the room, its much better that way. Huge portions (not complaining!)
Lexington Grill was pretty good, but the desert was weak. The Key Lime Pie is not what it should be. They tried to make something fancy, when just a good slice of pie would have been perfect.
In Room breakfast below average & not fresh. Afternoon tea was horrible. Tv channels r sad! Tv remotes do not work. they take ur stuff off sun beds if ur away for 30 mins. sad for such a nice hotel
Very nice hotel but the restaurant is over priced as per person 250+. Tax excluding drinks , and the food as any good restaurant , nothing special about food
Not to be a bigot but the arab staff tend to put more effort as opposed to the foreign staff. And I'm just stating the truth.. TV channels in this hotel need to be improved. Narrow selection.Boring.
Beautiful hotel, the rooms are exquisite but the service is truly awful. One hour to bring the luggage upon arrival and one hour to bring it to the car post check out