Troy, so sorry for you bad experience. Yes, sometimes on weekend we get hit by a hockey or basketball tournament in town and we aren't staffed to handle a rush like that, and like you said there was a
Avoid this place for lunch on weekends if you have a party larger than 4. It took 90 minute to get served. No refills. Aweful. Food is ok. Not worth a 90 minute wait in a nearly-empty restaurant!