Lizz F

"Slow, friendly but slow. Upcharge everything instead of garlic sauce on a McWrap wanted BBQ Chipotle they tacked on a charge. An even substitute shouldn't have an upcharge."

"If you want to have rope cut expect to wait 30 minutes. I'm pretty sure they have no workers here. One guy who went to get help and another worker has walked past 3 times, stared and kept going."

"Better service now in the evening. There seems to be a new manager and some new employees. No more waiting 15 minutes in line to order and then to wait on your food. Nice prompt service now."

"Nathanial is a good server. No waiting even for refills. Steak and shake is always hit and miss he was a hit."

"Not impressed. I've yet to see an employee smile, you would think everyone's mom died this morning. No one is in a hurry or looks like they care."

"Had to get a manager to get service. Service at any steak and shake is a hit or miss. At least the food usually makes up for it."