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The Westin Resort & Spa

The Westin Resort & Spa

Resort and Hotel
Cancún
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7.7/10
448
ratings
  • Stars
  • Tips
    Jam Master N.
    "The ocean view rooms are amazing."(5 Tips)
    Andres O.
    "Older hotel with impeccable service and the best beach in Cancun"(12 Tips)
    Jessica
    "Had a noisy crowd, but their buffet was surprisingly very tasty!"(2 Tips)
    Bruno Z.
    "wonderful balcony"(3 Tips)
Tips and Reviews icon50 Tips and reviews
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  • Polinka M.
    Polinka MalinkaJune 7, 2013
    It's such an amazing place. All the staff are nice and friendly. The shows are impressive, there are so many talented people. The location of the resort is amazing too.
  • Bruno Z.
    Bruno ZucchiFebruary 5, 2013
    Great Hotel with delicious staff. I have stayed at the Royal beach club sections and the rooms are simple but very clean and with a wonderful balcony and great ocean view! Great beach and private pool
  • Russell H.heart icon on user image
    Russell HirschornOctober 15, 2017
    SPG Plat should try and get into the Royal Beach Club. A short cart ride away with ocean view and private beach access with chairs. Rooms are big but oddly furnished. Room service is crap.
  • Siriwan L.
    Siriwan LaoketkitAugust 28, 2016
    Nice with the end of the beach. Most likely you would not share the beach with others hotel. Make sure you exchange some peso before traveling somehow you really need it. Love this hotel
  • Jessicaheart icon on user image
    JessicaMay 14, 2015
    Had a noisy crowd, but their buffet was surprisingly very tasty! Got a free upgrade to the Royal Beach Club, their free wifi was quite fast throughout the entire resort.
  • christopher d.heart icon on user image
    christopher dalyMarch 1, 2014
    The Royal Beach Club rooms are worth the upgrade. Great breakfast buffet and the RBC staff is top of the line. The main hotel concierge Cecila is also a real winner.
  • Krysta B.
    Krysta BartonAugust 30, 2018
    The new lobby is quite lovely but the property is under construction, so not everything is as nice. It's a very laid back resort. Not much to do a night it, doesn't even have karaoke or a piano bar.
  • Lina A.heart icon on user image
    Lina ArtistaJanuary 11, 2021
    I love it. Amazing beach, beautiful view. Great service. Everything is awesome here.
  • Steph H.
    Steph HindsMarch 2, 2013
    Staff here are brilliant. If you are a spg member go & see cristian the concierge. Hotel is a little dated but it's quiet, food is great & service makes up for everything.
  • Ismael C.
    Ismael CruzSeptember 24, 2019
    Been here 5+ times
    Jewel in Cancun. Nice beach side excellent pools (6 of them). Good service and good Food. Definitely will return.
  • Diane W.
    Diane WOctober 2, 2011
    Closest hotel to the airport, with the friendliest staff! Don't know why anyone else had stinky pillows or anything -- our room was great. This is an awesome value and a fun place to stay.
  • Jess S.heart icon on user image
    Jess SchneiderFebruary 22, 2014
    Attention drinkers: get the all inclusive package!! The cost is more than recouped in an afternoon refreshment session on the beach...not to mention ROOM SERVICE!
  • pOps &.heart icon on user image
    pOps 'September 18, 2014
    Get sea view room! Amazing beach; soft sand, clear cool water, calm tide.
  • JulienFheart icon on user image
    JulienFDecember 4, 2014
    Been here 5+ times
    Beautiful beach here ! Friendly staff + free wifi in the lobby. Enjoy !
  • OLIVER C.heart icon on user image
    OLIVER CAINESeptember 1, 2021
    Great spot. Don't get the rooms with the green tiled floors though, they haven't been renovated like the the others....
  • Benjy W.heart icon on user image
    Benjy WeinbergerDecember 23, 2014
    Rooms are a bit old but the pool is lovely and the beach is fantastic, so the value for money is tremendous.
  • DHR.com
    DHR.comJuly 10, 2012
    Catch the sunset at the Sunset Bar while enjoying delicious snacks and amazing views of the Caribbean Sea.
  • Sara P.heart icon on user image
    Sara PerrinOctober 3, 2019
    The club rooms aren’t great but the included breakfast and happy hour make up for it.
  • Danielle C.
    Danielle CoetzeeOctober 26, 2011
    Been here 5+ times
    This hotel is great!! The staff is friendly, the view is wonderful, the drinks are delicious and the food is perfect and my pillows dont stink!!
  • Jam Master N.
    Jam Master NateNovember 16, 2013
    The ocean view rooms are amazing. Do yourself a favor and make sure you get one.
  • Max B.heart icon on user image
    Max BergFebruary 4, 2015
    Great service, a bit dated however. Attracts a sometimes noisy crowd, however lots of families with children as well
  • Yueshalom E.heart icon on user image
    Yueshalom ESBJune 30, 2014
    I just saw a raccoon near to the pool, it was beautiful, but you need to be careful, wild animals are wild animals
  • Westin Cancunheart icon on user image
    Westin CancunJanuary 12, 2014
    Been here 10+ times
    Disfrute los Playoffs con nosotros en The Place. Enjoy the NFL Playoffs with us at The Place!
  • Cristian U.heart icon on user image
    Cristian UrzuaJune 23, 2013
    Been here 25+ times
    Excellent resort! Amazing concierge and overall staff. Highly recommended to anyone.
  • Percy J.
    Percy JacksonJuly 27, 2013
    Been here 5+ times
    For tickets to the local attractions, ask for Zenny. Professional, courteous, and informed
  • Shelby J.
    Shelby JacobyFebruary 29, 2012
    I would give it a three out of five, for three ppl they chrged us 70 for a buffet plate ( only about 15 choices) and a coke and a pina colada, the recipt ddint tell us what we got or how much it was
  • Pepe O.
    Pepe OloñoJune 13, 2013
    Good Times!
  • Sara P.heart icon on user image
    Sara PerrinOctober 3, 2019
    The staff is amazing!
  • Rune S.heart icon on user image
    Rune SovndahlFebruary 3, 2015
    It has a pool it's close to the airport it's a hotel it got the basics right nothing special nothing bad it's a Westin resort and it's clean
  • Andres O.
    Andres OrtaMarch 28, 2012
    Older hotel with impeccable service and the best beach in Cancun
  • Melissa C.
    Melissa CMarch 1, 2011
    So relaxing. Beautiful beach. Try the Monkey Around at the bar. Delicious!
  • Un Tal Montfort
    Un Tal MontfortDecember 14, 2010
    Been here 5+ times
    It's a bit far away from the main hub of activities in Cancun, but it's a nice hotel
  • Deb & John P.
    Deb & John ParisienJanuary 21, 2013
    Been here 25+ times
    Decent room with great view of the lagoon.
  • Jasiel A.
    Jasiel ArmasJanuary 5, 2011
    nice.. a little far from city activities but i love this place :)
  • Alex B.
    Alex BowdenAugust 21, 2013
    They have renovated the rooms.
  • Amy Y.
    Amy YearwoodJuly 15, 2010
    Excellent service here! Utilize the concierge, as they are WELL informed!
  • Ana A.
    Ana AlejandreFebruary 11, 2014
    Been here 5+ times
    If you can choose, dont choose Westin. They are super rude and they lost my baggage!
  • Bella S.
    Bella SyrinaMay 16, 2010
    Full-Body Massage,Full Service Beaury Spa,For The Love Of Sun Spa,Health Spa,Swimming Pool,Luxurious Hotel... Read more
  • Ignacio R.
    Ignacio RosasJune 10, 2013
    Great service
  • Rie H.
    Rie HashimotoMay 4, 2011
    Been here 5+ times
    WiFi connection is available for about 14USD / 24 hours.
  • Artiom A.
    Artiom AndriushinJanuary 3, 2012
    The hotel is terribly old and malfunctioning. Today the elevators were stopped, the air conditioning sounds like old mustang 67, a good advice: better to take another hotel
  • Paolo R.heart icon on user image
    Paolo RSApril 20, 2015
    No guest should have to pay any extra for wifi access in a hotel. Thumbs down for that
  • MexicanAtHeart.com J.
    Use priceline bidding..53$/night
  • Nikhil V.
    Nikhil VartyFebruary 22, 2023
    Old and rusty… awful rooms - the hotel needs a massive renovation
  • terri m.
    terri m.October 9, 2011
    Hotel needs an upgrade!
  • Fernanda G.
    Fernanda GiliJune 20, 2011
    Been here 5+ times
    Definitely not a 4 stars hotel. It' s old, smell bad, pillows are disgusting and hallway are really dirty. The only 4 star thing here is the personal, good service.
  • Abdullah A.
    Abdullah AlshuwaibMarch 21, 2011
    For family
  • Tavo D.heart icon on user image
    Tavo Del SolApril 24, 2016
    The worst hotel in Cancun
  • Ken D.
    Ken DayFebruary 5, 2012
    Wouldn't recommend it
  • Juan Estebanheart icon on user image
    Juan EstebanJuly 14, 2013
    Been here 5+ times
    La playa está muy bien. La alberca con borde infinito que da a la laguna está impecable. La calidad de la comida es mala. Staff amigable. El hotel y sus habitaciones están muy bien reacondicionados.
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