They want to push this situation under the rug as if it never happened NOPE..it's been 2 months, they didn't update my request about the rep for my massage and somehow can't find the contract.
Shelby had me sign the request for transfer, have me a copy and 2 months after they still have my account and aren't able to find the signed contract of transfer..this has been two months
Shelby told me the transfer would be in effect but because of the negative review they somehow "lost" the documents..Spoke to Nicole who said that they were requesting me give them a copy of my copy.
So disappointed. I could not get a refund on a gift card I purchased the day before. No indication, anywhere, that there are no refunds. Card says it But u get that AFTER purchase,that’s too late!
How do you assign a customer a rep who was specifically documented as a non request EVER !! and want this swept under the rug? This isn't gonna the end of this
worst location ever. I had requested a transfer to another location.They assigned me a rep who i clearly asked not to have.thet lost my document..I am calling cooperate tomorrow..this is unacceptable
Shelby needs to find my file for transfer dated Dec 23. I want nothing else to do with them..they are horrible document keepers..I am calling cooperate
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Massage Envy - Bowie-Woodmore Towne Centre
9300 Woodmore Center Dr Ste 501 Lanham, MD20706 United States
Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!