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- Sarah LouiseMay 24, 2016I love this hotel. Wonderful staff, great management and full of character. They are currently undergoing a huge refurbishment & restoration, can't wait to see the finished product in July!
- jason pFebruary 27, 2017Really good standard 4* hotel. Beautiful architecture, though noisy rooms. Bar/ restaurant area again very attractive
- We found a really special discount (-71%) and it was cheaper than an IBIS hotel :O Quite impressive!!! It's worth it.
- Shaun Tollerton ⚡️March 19, 2019Dodge the lift and check out the stunning, restored staircase which was originally built in the 1890s 👌
- Chris KennedyNovember 4, 2019Wonderful hotel, made even better by the warm and welcoming staff. Truly a home from home.
- Tom AustinOctober 7, 2010Great hotel, stay every week. Not all rooms are the same, ask for a room on the 4th floor, these are newly refurbished and have air-con.
- Great hotel, nice food, stuck up reception staff. About right for a IHG hotel.
- DrewSeptember 8, 2014It's alright, certainly not a palace! Think along the lines of Premier Inn 'plus' and you'll get the idea. Room was ok, bathroom was looking a bit 1990's to be honest.
- Chris YandaAugust 15, 2011Housed the offices of the Refuge Assurance Company from 1895 til 1987 and only become a hotel in 1996.
- Agnes LeonardOctober 5, 2013This place is the pits !!!! No pate for starters, then the steak was all finished !!!? Ggggrrt. XX
- Dennis Van der MolenJune 19, 2013If you're on theM-level, your screwed.the beds are awfull, hard mid-eavel
- holg R LandNovember 17, 2010not good: no wifi in the rooms, not all rooms have a safe, no restaurant billing to the room number, only toiletries are shampoo and showergel