Access to the lounge is important, free breakfast, snaks and drinks can save hundreds. Yes, rooms are small (it's London!) but clean, staff is friendly and helpful. 3 minute walk to Westfields
Been coming to this hotel for over 15 years and always come back and stay nowhere else. It's convenient nice and I always get my upgrade. The breakfast is great.
Great hotel for London. Nice newish cleanbright rooms. Big comfortable bed. Fast internet. Lounge if you have access is good though go early at night as limited seating. Close to tube n great shops
Tiny rooms (but it's the default setting for London), great location close to the mall and the tube, smoking rooms available... You dont feel like you're in a Hilton, but then again you're in London
Wifi @ Hilton is Disappointing to the Max 😡 Keeps on Disconnecting, Unstable Connection & Have to Re-Login once DC. Your Best Options for Y5 is at Hotel Lobby or Westfield Mall @ Shepherd Bush 👍
Wifi is superb despite the constant logged out due to inactivity. Control the TV using smart remote on Samsung smart phone...awesome! Breakfast is good, staffs are efficient and attentive. Keep it up!
Catch the tube to Holland Park & walk down. Nicer and easier than the walk from Shepherds Bush. Cabbies outside get REALLY cross & will refuse to take you to the tube even if it's pissing down!
Good location, decent rooms, nothing to shout about. Quite thin walls. Breakfast, however, was very good; excellent quality, lovely coffee, lots of choice and great vegetarian options. Touché, Hilton.
If you're arriving by tube without too much luggage, alight at Holland Park and walk along leafy Holland Park Avenue. It's a bit further but you avoid Shepherds Bush, Westfield and a large roundabout.
Park your car for a day at westfield shopping centre for 6 pounds instead of Hilton car park charge of 32 pounds a day. The hotel is less than 5 minutes walk from the shopping centre.
Tired of room service (which is good but can be pricey)? Use hungryhouse.co.uk to see a list of restaurants that deliver right to your room; a lifesaver for a long hotel stay
Not really the best hotel. Rooms are tiny and fairly dated, but the breakfast is good. Paying for lots for slow wifi in the 21st century also seems lame!!
BAD service!! Staff is not helpful at all, we had an issue with the payment and no one helped us yet. Staff are not good at all they are not welcoming. Though it's Hilton..
Quality of service is on the decline.. rooms are old. Hiltpn Honours members, you are better off going to the newly refurbished Doubletree Hyde Park five minutes away.