Staff is super friendly and helpful, however, since they moved to Nimitz, be prepared to wait in line...to pick up your car...to drop off your car...and to hop on the shuttle back to the airport.
Due to construction, unless you are a Dollar Club member you don't get checked in anymore in a nice A/C building. Kahului on Maui & Kona on Big Island R still indoors w/ A/C. Service still friendly!
A hot mess at noon rush hour. Waited an hour outside on asphalt for the car we reservedwell in advance. Wait was 2 hours or more when we returned the car.
Awful place to rent a car if your in a hurry to get going. Extremely long wait to get the car even with reservations. Shuttle to and from airport. Cheapest car rental we could find.
I wasted time looking for a vehicle inspection slip to fill out & went to front desk to ask. They said in Hawaii, they don't deal with those forms. Every vehicle is inspected on return.