Deanna Lu

"THESE ARE SERIOUS ISSUES WHICH WILL LEAD TO A REVERSAL OF CURRENT ADVANCES. I advise JCP to correct these problems as soon as possible if the company is to survive"

"The JCP credit site is engineered to make it difficult to schedulie payments. A $40 payment appears as $8. only 5 payments can be set up. Check routing & account #s shift & payments are refused."

"This can quickly lead to shopping cart abandonment but also disillusionment with the Rewards program , as it appears to be an intentional way to foil redeeming the earned rewards coupons."

"Your JCP online store direly needs retooling. It is impossible to apply rewards codes, it will not accept current codes. the cart additions are not difficult but the checkout is frustrating"

"Because I am a long time JCP customer and fan, I have carefully observed both its previous decline as well as its recent gradual recovery. I would like to share some critical problems with JCP CEOs."