"*Nigel and Phill. Till date we have recruited a new team of service staff. I wished to compensate you and hope for your continuous support in our spa. *just show my counter staff yr foursquare a/c."
"Hi Nigel and Phill. I am one of the partners of Imperial Apple Spa. I happen to come across your comments and do understand that your experience was not a pleasant one back in Nov 2012."