Alison Zarrella

"Worst customer service ever. Not helpful and can't do much for out of state accounts, i.e. tourists."

"Skip it and try the Boston Athletic Club instead. More money, but way better facilities, classes and machines. Also? They're much nicer. And professional."

"The Butternut Squash salad is the hands down the best salad I've ever had. And the atmosphere downstairs is very cool."

"One of the best places in Boston for vegetarians. Full veg menu and very knowledgeable staff."

"Beyond being rude, they are unprofessional and have no problem just charging your card for all kind of things without asking. Oh yeah, and the spa knowingly overcharges, then refuses refunds. Classy."

"Insulting and overpriced. They love to tell you what's "wrong" with you so they can "fix" it. Rudely and at a huge markup, of course. Most UN-relaxing spa experience ever."