Amy Webb

"Southwest travelers: Factor in at least 40 min to get through what seems like a short security line. After that is a train (waiting time + 7 min ride) and getting to the gate, which can be a walk."

"I truly loathe this station. Staff are unforgivably rude."

"RE: the Sun's comment about wanting to hang out and do work here. What?!? This place is loud, the personnel are awful and the coffee is worse. Provincial thinking, Sun."

"This is by far my favorite W. Excellent, friendly staff, larger than usual rooms for a W."

"Sunday brunch is terrible -- most of the food was grossly undercooked and the selection was paltry. There are plenty of other options, even on private islands with private boats. Skip this one."

"WORST Hertz counter in the nation. They never have cars ready on time, they're rude and their cars aren't clean. Even if you're a Gold member, skip it and rent from someone -- ANYONE -- else."