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Jabatan Imigresen Malaysia

Government Building
Kuala Lumpur
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  • Tips
    Marcus L.
    "Came in at 8pm was 12th in line and at 9pm I picked up the passport."(24 Tips)
    Evelyn Y.
    "Can't collect passport on the same day due to system down !"(6 Tips)
    Rahmawati D.
    "Super fast & efficient."(6 Tips)
    Miss A.
    "my own passport photo with white background the officer"(3 Tips)
Tips and Reviews icon73 Tips and reviews
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  • viknesh r.heart icon on user image
    viknesh rajandranJanuary 9, 2015
    Passport on same day. Opens from 8 to 10. Would highly recommend you to go as early as 6.30 am if you're going on weekend
    Upvote5Downvote
  • Bin Z.
    Bin ZhangSeptember 28, 2014
    During weekends, better to queue there before 9am to get a number, otherwise you may not be able to get the service at the same day,only first 300-400 person could be served.
    Upvote3Downvote
  • Kei H.
    Kei HirokiFebruary 9, 2014
    Heard that we dont have to bring our own photo starting March 2014. Wondering whether it will reduce the process time or vice versa.
    Upvote2Downvote
  • Mojo J.heart icon on user image
    Mojo JojoJanuary 2, 2017
    Collect passport at counters 10-12. Wait nearby n pay attention as they will call by name. Screen rarely call your no to collect. No need to show receipt. Scan thumbprint n sign form n passport. Done!
    UpvoteDownvote
  • Eddie C.
    Eddie ChangApril 22, 2015
    The Chinese lady officer here is so damn great. Kind and patient and helpful. If only there were more of her :)
    UpvoteDownvote
  • Ziera B.
    Ziera BaserOctober 6, 2013
    If you come aroun 9am especially weekend, you'll definitely have to wait until 5pm for your number to be called. Do come early.
    Upvote4Downvote
  • 🌼🌼 Lynn R.
    Came in at 5.50pm. Num called up at 6.30pm. Make payment 10 minutes after that and just nice before their break hours got my passport ready. Thumbs up.
    UpvoteDownvote
  • Mojo J.heart icon on user image
    Mojo JojoJanuary 2, 2017
    Payment is at counter 9 only. Current rate rm200 for 5 years. Tips-prepare cash as backup! Credit card machine was not available today. IC will b given back after payment. Next-collect passport
    UpvoteDownvote
  • Shaharina A.
    Shaharina AhmadOctober 7, 2014
    Dah 2 kali datang no already reach the MAX. Please notify us pukul berapa nak datang just to collect the number and announce how much numbers that been produced everyday
    UpvoteDownvote
  • Christopher C.heart icon on user image
    Christopher ChanFebruary 17, 2014
    Please prepare photo with white background. For those who wear spec, please remove it for the photo. Imgresen will refuse to accept it. Please be aware!
    Upvote1Downvote
  • Abdul Halim A.
    Abdul Halim AbdullahSeptember 8, 2016
    First time been here. Fast service......get my passport ready less than 1 hour during weekdays. Good initiative by Govn of Malaysia
    UpvoteDownvote
  • Marcus L.
    Marcus LeeMarch 14, 2014
    Bless their souls they can work really fast on a Friday night. Came in at 8pm was 12th in line and at 9pm I picked up the passport.
    UpvoteDownvote
  • Mojo J.heart icon on user image
    Mojo JojoJanuary 2, 2017
    When your no is called, go to counters 1-8 assigned for passport processing. Give docs n q no. Scan thumbprint. Take photo. Scan thumbprint again. They will keep your passport n IC for now. Paymt next
    UpvoteDownvote
  • Giri D.heart icon on user image
    Giri Dev NairJuly 7, 2018
    They are open until 9pm; you can renew your license/passports here. Depending on crowd, I got my passport renewed in 45mins.
    UpvoteDownvote
  • Rahmawati D.
    Rahmawati D.December 20, 2014
    Super fast & efficient. Came at 8:00 PM & my passport was ready before 10:00 PM. Great service :)
    Upvote1Downvote
  • Fadhil A.
    Fadhil AsyalaNovember 5, 2018
    Cik Naim is so kind person. He help me a lot and always put smile on his face.
    UpvoteDownvote
  • Jerry See
    Jerry SeeNovember 26, 2014
    Not need prepare own photo again, just prepare ic. And don't apply during school holidays, you will face the trouble.
    UpvoteDownvote
  • Ez y.heart icon on user image
    Ez yusoffMarch 9, 2013
    Come early to avoid long waiting time. On fourth floor , theres a medan selera for you to pass time. Take the lift across the road
    Upvote3Downvote
  • Monica Y.
    Monica YapMarch 18, 2014
    Reached here abt 10am, total waiting time is 5.5hrs++ Verification/Photo/Pymt (incl. 1 hr lunch break)! But....guess wht? System Down while waiting to collect Passport!!!!! 😠
    UpvoteDownvote
  • Kye T.heart icon on user image
    Kye TayMay 13, 2013
    Super fast progression! Efficient and helpful officers. Passport ready to collect after an hour. Keep this spirit up! 👍
    Upvote10Downvote
  • Charles N.heart icon on user image
    Charles NgJanuary 7, 2017
    Expect for a long Q during weekend. We come on Saturday morning 8.30am and Q ady 180 but processing number running average about 25 persons /hour
    UpvoteDownvote
  • Patrick T.
    Patrick TanDecember 11, 2016
    Better to have your breakfast first and queue up early if coming here on weekends
    UpvoteDownvote
  • Mojo J.heart icon on user image
    Mojo JojoJanuary 2, 2017
    Tips to take queue no. Prepare your IC/passport in hand. Tell the officer passport renewal/first time. Show IC/passport to get the no. Senior citizens get diff no series(priority queue).
    UpvoteDownvote
  • T Q A T.heart icon on user image
    T Q A Tqa LondonSeptember 11, 2016
    Normally every business attended run smoothly in no time but during my visit 2 weeks ago took 6 hours (11AM - 5.30PM)
    UpvoteDownvote
  • Syarafie I.
    Syarafie IsmailApril 24, 2014
    Come on weekdays to avoid disappointment. On weekends the number will finish up very quickly
    UpvoteDownvote
  • Towfeque Z.
    Towfeque ZainiMarch 29, 2014
    No need to bring passport photo just bring ur ic n photostat ic only(for new application)
    Upvote1Downvote
  • Tian Chad C.
    Tian Chad ChenMay 24, 2014
    Remember to be there early because all number will be taken very fast
    UpvoteDownvote
  • Miss A.
    Miss AqeeraFebruary 28, 2014
    Brought my own passport photo with white background the officer said can't be use! Hopeless & not helpful! Pftttt *^##++%%
    Upvote1Downvote
  • HC F.
    HC FooDecember 7, 2014
    Renew 5 years so that you don't need to come back often for the queue.
    UpvoteDownvote
  • Lau W.
    Lau Wai LoongMarch 13, 2014
    Come early to get number. Subject to availability. Process passport 1 hour. Whole process take 2 hour if you early.
    UpvoteDownvote
  • Ashley C.
    Ashley ChuaSeptember 23, 2013
    Prepare your white background passport photo early, blue background can't use to renew passport now!!!
    Upvote9Downvote
  • afiq f.
    afiq fatimiAugust 17, 2013
    The lift here doesn't executed well. There is non sensor and looks ensconce. Hazardously turn into peoples & kids moving around in here.
    UpvoteDownvote
  • Rezzal N.
    Rezzal NordinSeptember 1, 2014
    Pls come early to take no. 7.30am many people queing.
    UpvoteDownvote
  • JiaRuoh
    JiaRuohDecember 15, 2014
    Came on a weekday to renew passport..10:30-1:38 waited 3hours for our num to b called 😷😷 total passport renewal process took us 4 n half hours..
    UpvoteDownvote
  • Nurul Husna S
    Nurul Husna SMarch 9, 2013
    Open 8.30 a.m - 10 p.m .... Come early to make sure u no longer to wait.. :)
    Upvote7Downvote
  • Yuyu F.
    Yuyu FishlyDecember 15, 2013
    Don't come during weekend. It's a disaster. If u came at weekend, don't over the 9am mark because I waited from 9am-4pm. Malaysian efficiency is a big question mark!
    UpvoteDownvote
  • Denyse W.
    Denyse WongAugust 17, 2013
    Come early ! Came at 8am and am already at the back of the line
    Upvote8Downvote
  • Saifuddin N.
    Saifuddin NordinAugust 29, 2014
    Fast and efficient..no need to bring photo anymore
    UpvoteDownvote
  • Exad S.
    Exad SchnitzerSeptember 29, 2012
    Open 7days a week 0:800 - 22:00. nice & clean place!
    UpvoteDownvote
  • Phavan K.
    Phavan KaurMay 27, 2013
    The wifi is very good... enjoy using it while waiting.
    Upvote4Downvote
  • Ashley Y.
    Ashley Y.CJuly 24, 2013
    Kindly remind Puasa period close at 5pm. (Usual operation hours from 8am - 10pm)
    UpvoteDownvote
  • Tony L.
    Tony LimApril 1, 2014
    No need prepare passport size photo now. Straight away take the photo at the counter.
    UpvoteDownvote
  • Kelvin S.
    Kelvin SiaOctober 25, 2013
    Fast efficient service. A rarity indeed
    Upvote1Downvote
  • Puteri Z.
    Puteri ZueJanuary 23, 2014
    Service is good! Fast and furious. :p
    Upvote4Downvote
  • Shirreen L.
    Shirreen LiewSeptember 13, 2014
    Kinda efficient. I got my passport in 20mins after the payment.
    UpvoteDownvote
  • 'Ain Rain
    'Ain RainSeptember 28, 2013
    Collection service is effing haywire. They skipped a bunch of numbers and said 'we x ikut q numbers, if siap kita bg, if x, x la'..so what the number is for? Keje ikut sukati je...
    Upvote1Downvote
  • Josephine C.
    Josephine ChinJanuary 12, 2013
    Operation Hour: Mon- Sun from 8:30am- 10:00pm. For more information, pls visit www.imi.gov.my
    Upvote1Downvote
  • Syafiq I.
    Syafiq IsmailNovember 22, 2013
    The wifi is superb!!!!
    UpvoteDownvote
  • Elfamisa I.
    Elfamisa IedaJanuary 4, 2014
    After 1 hour from 1022.. the number just move only 10 to 15..aarghhhh stresss okay..
    UpvoteDownvote
  • Victor C.
    Victor CheeMay 4, 2013
    enjoy the free WiFi will you're waiting.
    Upvote2Downvote
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