Excellent staff & great location. Close to several subway stations and lots of restaurants. Dining at the hotel is prohibitively expensive, especially with 20 great restaurants within a 5 minute walk
Great bars in area, the service at the hotel bar is pretty bad and it's very expensive. Rather explore surrounds across the street. Hotel needs an update but overall good. Free wifi in lobby only!
Rumors are that the lobby and restaurants are going to get a much needed remodel soon. The rest of the hotel is slowly being remodeled now floor by floor. Gym & pool are in a sad state.