Darren in the club lounge & Eric at the front desk are the best! This property is well kept, clean and attended to, hats off to property management! Sky walk to convention center, stay warm!!
Pool open until 11 and 24 hr fitness center. It has that recognizable Westin-y scent from the moment you walk in. But what happened to the lobby 🍊🍋 water?
Been here 3 days and the same trash has been in the hall ways. I finally picked it up. After first night you have to call them for coffee. Arrived late and no snacks in the room.
Self park does not have in-out privileges even if you're a hotel guest. So if you're planning on driving somewhere in the evening, just valet it, it'll be cheaper.
Sheets smell like mildew. Water in bathtub doesn't drain. You have to pay to self park. Floors are stained. Have to come to Indy once a month for work & will be staying elsewhere next time!
Really a very poorly managed Starwood property. If u r OK with Hampton inn style amenities then u will be fine. But if the W is your standard u will be very unhappy as I am
Don't pick up the water bottle in your room. They'll charge you just to pick it up. And, they send a maid up to check before taking it off your bill...because they don't trust their customers.
Stay somewhere else. Everything here is overpriced but you don't get the benefit in your room. Doors slam, shower head doesn't work, room not overly big for the price.