Booked in this hotel with a groupon deal which included 1 night stay, 3 course dinner, breakfast and late check out. Reseption staff = bit rude. Dinner = amazing, Location= perfect .can be a lil noisy
I didn't find the reception staff rude. I was polite to them and they were polite back. Dramatic architecture and a very good meal. Good value for groups.
Beautiful building and the rooms are nice. Negatives: There was a problem with the electricity and it took too long to fix. No sockets next to the bed.
Small rooms, great breakfast, very good widow if you pay for 24 hour voucher. Fairly poor service at the Tempus bar. But overall nice ambiance and hotel is undergoing major renovations and upgrades
Wonderful service! I walked in from the street to ask if they would print off a boarding pass for me. No questions asked. Nearby SmartHostel, President hotel and Celtic Hotel would not do it for me.
Genuinely hilariously poor bar service, almost worth a visit to see it, if it was an intentional floor show it would win comedy awards. It isn't, it's just a shit expensive way of buying a drink.
Breakfast-good check in - ok below average (shouldn't give trainee peak shift) agent seemed unable to multitask he disrupted the process at least 3 times & 4got to give me the room key.
Great location! Double Superior room without a fridge! Awful and really not fresh food in restaurant - for your own safety don't eat there. Doesn't deserve 4 stars, you pay only for location
Concierge was rude spent 15 minutes talking to a British couple & flicked me off when I asked about the pharmacy. When I asked for a map he just pointed it out. Not helpful at all
Beware of the painfully slow wifi. It's available free for 30 mins only before they cut you off (unless you pay extra) and it too nearly that long to download an app update!
Maybe one of the worst hotel I've seen lately - no wifi in rooms (in 2011 ???), yellow water when it's time to take a bath ... At least the barmen are very kind ...
Had two bad stays here and won't be coming back. Incredibly noisy in all areas of hotel particularly when they have function on. Road noise bad, night staff noisy, Draw handles missing, generally poor
Номера маленькие, но уютные , огромный плюс этого отеля - расположение : 1 мин до метро, напротив автобусная остановка и место сбора на экскурсии, 10 мин пешком до Oxford street
La atención del personal es espectacular. La habitación pequeña pero no eche de menos que fuera mayor. Algo de frío talvez en la habitación. Situación inmejorable.
Overlooking the famous Russell Square, Hotel Russell offers one of the best hotel locations in London. Across from the buzzing West End and within easy walking distance to Covent Garden, the British Museum and theatreland, this luxury 4 star hotel is close to all major transport links, including a…