Beautiful grounds but ageing. The ice is almost nonexistent, lack luster rooms and what seems like an unhappy staff. We made the best of it. They did comp champange & chocoberries as honeymoon gift.
To begin the grounds are beautiful, lush landscaping with iguanas and gorgeous plants. The room, food and drink, and at the hospitality are so lackluster it takes from the beauty of the island. Pass
Where to start? Very nice facility but there is def much room for improvement. It is a perfect place if you want to do nothing and if you would like to explore, you sort of have to wonder yourself.
Great spa. Good environment. Food is expensive if you dine at the hotelrestaurants. Among the restaurants Nami is a favorite. If you are coming over from a cooler location, we are still in the 90s.
Beautiful resort, love the grand layout of the lobby area, with plenty of places to have drinks and talk. We got the Royal Level so we were very happy.
Get the red level if you want to relax, beautiful hotel, great facilities, all to be ruined by their staff. Employees don't know the meaning of the word service.
Don't understand all the issues with service.. No better or worse then anywhere else we have visited in pr. Red level checkin was beyond simple an very pleasant
No vegetarian options at all in the restaurants. The vacation concierge told me to goto San Juan for vegetarian food. We did just that and enjoy pr favorite mofongo.
To pay that much for food, I would expect EXTRAORDINARY food, which it was not. Beautiful place, but you get the feeling that they are trying to get every last penny they can from you.
Beautiful grounds but lack service. Most act as if they rather not be here. Wet Barlunch is awful, almost inedible- credited are bill some. Unfortunate, it's a nice setting. HOSPITALITY please!
No microwave or fridge. If u want room service to warm something up it will cost u $8 and an addl $3 to pick up and drop off and u have to sign a waiver.
Don't spend your money here. They didn' do my room. the lobby is closed at 12am and there is NOTHING you can do after that time. Room service is until 12am. The people wasn't very helpful either :-/
Good place2chill if ur addicted2HORRIBLE FUCKING SERVICE. This place SUCKS. 50 minute wait in line2check in-old, crappy, broken facilities-barely eatable food. Red Level rip off! DON'T STAY@THIS DUMP!
Worst customer service ever.Had to call 10times for smn to come&fix Internet(which they never actually fixed).there r cockroaches in the room and cleaning service is poor. Not coming back.
The Resort is beautiful, but the service is awful. If you do the all inclusive the service you get is horse shit. Other then that it's great. Watch and see.