Friendly staff, fantastic customer service! I got up graded to a suite no charge, simply because the room I had reserved wasn't ready when I came! They had fantastic dinner recommendations as well
Beautiful historic hotel. The bathrooms might be small, but with a city like Charleston, you shouldn't be staying in your room. The staff was super friendly and helpful. Will be back!
Jeff at concierge was a fantastic help! We're very happy with the room and location. We were upgraded upon arriving early. :) wifi is not a powerful enough signal to reach our top floor room.
Planning your day? Jeff the concierge is the knowledgeable and personable go to. The Internet is good too, but there is no signal on the higher floors!
Luxurioushotel that offers comfortable rooms with beautiful views. I didn't have any noise that others may have experienced. Must eat at the Swamp Foxrestaurant!
Church bells ringing, housekeeping repeatedly knocking on the door, ancient elevator, and the old man at the concierge table couldn't even make a decent dinner recommendation!
The valets are GREAT here - ask them to call you a pedicab for a fun ride around the city or to dinner. Also ask the conciergestaff for suggestions for dinner, tours, etc - they really know the city!
Booked the room, got there and we were upgraded to this! 1 a/c unit didn't work, while the other one spent hours leaking! Solution, give us towels to put down! room now smells like cat piss!
Don't expect many frills in the room, this is an old hotel, really nice staff. Expensive for the amount of square footage the room actually is. My home closet might be bigger.
here for a convention, it started at 12 but they didn't have our room ready yet! Drove all morning and then had to go to the beginning of the convention feeling nasty! they should have had them ready.
The Francis Marion Hotel is a beautiful hotel in Charleston’s historic district offering unique amenities, excellent service and a view of the historic harbor.