I've been coming here most mornings for more than a year and my order is always yummy, fast, and right. Order at the back (there's a sign), then pay and wait for your food at the register. Not hard.
The packaged items like juices and yogurt are priced pretty high. Waited at least 10 min for a toasted, buttered bagel and then got attitude from staff when I inquired about the wait. First and last.
Confused staff that gave me the wrong order more than once dbl ck order before I leave. They also shrunk the size of the bagels. I'm done w this place.